As we approach the Labor Day weekend across the U.S. market, we wanted to take a moment to share some updates on Cardtronics and our ATM network across the U.S. To begin, our deepest gratitude goes out to our valued customer base on your warm wishes and thoughts during a very difficult week for the Cardtronics family located in the Houston area. Out of an abundance of caution, even before Harvey made landfall, Cardtronics had initiated its business continuity plan (BCP), which includes a primary focus on our employees' safety and we are grateful to report that all of our associates are safe, though many are dealing with great losses to their property and homes.
Through our network of North America and international offices, we have also been able to shift our business critical operations - including our help desk, cash replenishment and incident management teams - to alternate locations that enabled us to seamlessly provide uninterrupted ATM network support. A number of our Houston-area operations staff volunteered, ahead of the storm, to re-locate to other offices in order to complement and preserve our call center and response rates. We are very fortunate to have such a committed team who have and continue to go above and beyond for our customers.
While the health and
safety of our team has been the primary focus this week, through the efforts of
our operations team, we have been successful in delivering exceptional service
to our U.S. customer base:
As of Wednesday
morning, our U.S. ATM availability was at 98.5% across more than 45,000
Our cash team is
monitoring our nationwide ATM base and we are in great position ahead of the
long Labor Day holiday weekend with less than .002% of our fleet currently
experiencing out-of-cash situations. We
are working closely with our armored partners to address these outstanding
We are also in dialogue
with many of our key retail customers regarding their store status and
expectations for re-opening. We fully expect that as retailers, roads and
logistics become more available, we will have strong cash access, resulting in
more pressure on our operation. As road access improves, we will be working
with our armored partners to manage cash logistics to the best of our ability.
The Cardtronics data
center, a level 3 facility located near the George Bush International Airport,
has been stable, without impact from the flood waters plaguing much of
Houston. We are continuously monitoring
this site, as well as our failover sites in Irving, Texas and Las Vegas,
Our goal in the days
ahead is to continue to provide you operational updates on the network, and to
also deal with specific issues facing your network. We are fortunate to have a robust domestic
and international set of platforms and resources to draw upon during difficult
situations like we are facing to deliver on our commitments to you. We appreciate your patience, given the human
resource impact on our business, but are confident in our actions to deliver on
our commitments to you and your customers.
We'd like to thank you once again for your partnership and patience and most of all for the incredible support of our team in Houston. We are looking forward to delivering to your expectations in the days, weeks and months ahead but do not hesitate to reach out to me or your Relationship Manager if we can improve in any way.
We wish you all a happy
and restful Labor Day weekend and for blue skies and dry weather for our
friends and colleagues in Texas.
Managing Director - North America
EVP - U.S. Financial
EVP - Retail Sales and