2021 ATM Outsourcing Survey
In 2021, Cardtronics commissioned PG Research & Advisory Services to conduct a primary survey of ATM channel managers at financial institutions across the United States. The purpose of the survey was to illuminate and define the current trends and future dynamics of ATM services and how these changes are impacting outsourcing strategies. In the primary interviews that were conducted, we explored a number of topics including the effect of the pandemic on ATM use; best practices in determining outsource strategies; and the valuation of the ATM channel in retail banking strategies. Where applicable, a previous 2018 Cardtronics survey is referenced to highlight key changes in ATM services delivery and investments.
Download the report to find out the results of the 2021 survey and how the ATM channel is evolving into a key digital strategy as it once again becomes an important asset that complements consumers’ desire for self-service banking and always-on functionality.
2021 Health of Cash Study
Cardtronics partnered with Javelin Strategy and Research to conduct the 2021 Health of Cash Study, gathering consumer feedback in the fall of 2020, with comparison data looking at pre-pandemic 2019 surveys and a mid-pandemic spring 2020 check-up to better understand what has and has not changed for consumer payment choice.
2020 Health of Cash Study
Cardtronics sponsored Javelin Strategy and Research to conduct two consumer payment studies, the 2020 Health of Cash Study based on fall 2019 consumer payment preferences and the 2020 Health of Cash Check-Up, conducted during the nadir of the COVID-19 pandemic and economic response in April 2020.
Solve Physical Distribution Challenges - Quickly and Easily
The digital revolution is creating a pivotal transformation in the financial services industry. Accelerated by market forces, financial institutions are adapting fast to meet consumer demands for convenience, digital engagement, and self-service. As they work through this process, banks and credit unions are reevaluating what is, and is not, critical to their channel infrastructure.
ATM Managed Services: Here we go again! Getting out of the ATM upgrade cycle
In this white paper, we examine the strategies being adopted to create more efficiencies and reduce the burden that never-ending upgrades place on resources. Download the white paper to learn how some financial institutions are adopting alternative ways to alleviate the burden of the ATM upgrade cycle.
The information contained in the multimedia content (“Content”) has been made available for informational and educational purposes only. Cardtronics USA, Inc., and its affiliates, including ATM National, LLC d/b/a Allpoint Network, make no representations or warranties with respect to the accuracy, applicability, fitness, economic benefit, or completeness of the Content. The Content is not intended to be a substitute for professional advice, due diligence, or independent verification. Cardtronics USA, Inc. hereby disclaims any and all liability to any party for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the Content, which is provided as is, and without warranties.
Outsourcing your ATM program: How to find the right solution
For financial institutions, managing a fleet of ATMs is essential both as a transactional tool for customers and as a way to connect with account holders, but it brings with it numerous challenges.
However, by outsourcing your ATM program, you can lower costs, reduce complexity and mitigate risk, freeing up resources to focus on driving your business forward.
Speaker:
Shpend Ibraimi, Executive Director – ATM as a Service for North America, NCR
Bavesh Kobeer, Product Manager, ATM as a Service for U.S., NCR
In this webinar, find out:
Using a Surcharge-Free ATM Network to Gain a Competitive Edge
The banking industry is experiencing radical disruption at the hands of new market entrants. Fintechs, neo-banks, and new payments businesses not typically a part of the banking space, are having a profound and sometimes adverse effect on community, regional and large banks nationwide and globally.
How do you compete in this environment? How do you retain your customers and simultaneously acquire more? How do you keep them as close as possible when it’s becoming easier and easier to move accounts or use the products and services of a new contender?
One key service differentiator the upstarts lack is a physical presence – a way to connect with customers where they live. Your physical assets are critical, but you can go on the offense by providing customer access to an independent surcharge-free ATM network that extends your service delivery through cash out and cash in kiosks coast-to-coast. You can garner extensive benefits through a neutral network that does not send your customers to another bank’s ATMs; one that is extensive and easy to access; and one that provides that all-important consistent connection point with your customers.
Key takeaways:
Combining Cyber and Physical Security to Protect Your ATMs
Staying one or more steps ahead of bad actors intent on breaking into ATMs—either physically or digitally—is a constant headache. However, there are proactive measures and tactics you can take to protect your cash-containing kiosks and thwart these would-be thieves. Some of the methods are simple, while others are a little more complex, but all can make a considerable impact on solving ATM security challenges. Join us on this webinar as we discuss:
Financial institutions have discovered that putting their brands on ATMs managed by non-bank ATM providers is an effective way to improve brand visibility and drive growth. The cost-effective strategy is quick and easy to implement, while solving needs for both the marketing and retail delivery teams – especially when entering new or expanding existing markets.
You will learn:
Speaker:
Jordan Riek, Senior Vice President of Information Security at Cardtronics
Jack Burns, Vice President of ATM Security at Cardtronics
ATM Branding as a Strategy for Growth
Financial institutions are more focused than ever before on providing a streamlined customer experience across all channels. Investing in digital, maintaining competitive positioning and growing the account base are all key to business success. Yet as branches close or transform into a more advisory role, ATMs gain increased importance as a way to connect with both account holders and prospects while also maintaining brand visibility.
Financial institutions have discovered that putting their brands on ATMs managed by non-bank ATM providers is an effective way to improve brand visibility and drive growth. The cost-effective strategy is quick and easy to implement, while solving needs for both the marketing and retail delivery teams – especially when entering new or expanding existing markets.
You will learn:
Speaker:
Justin Upton, General Manager, Branding Solutions
Hosted by:
Credit Union Journal/American Banker
Using Independent Surcharge-Free ATM Networks to Support Changing Banking Behavior
As financial institutions continue their focus and budget on digital transformation, they also seek ways to stay connected with customers who no longer need a physical interaction in the branch for many banking transactions. An independent, surcharge-free network can act as the bridge between digital and physical infrastructure.
Allpoint Network now includes hundreds of cash deposit Allpoint+ ATMs that are surcharge-free for members’ customers. From coast-to-coast and north to south, customers can fulfil many banking transactions at their convenience and ease. This webinar discusses:
Speaker:
Greg Donahue, VP Allpoint Solutions
Hosted by:
American Banker/Credit Union Journal
Using Independent Surcharge-Free ATM Networks to Support Changing Banking Behavior
Banking is changing. Nothing new there. But the rate at which it is changing seems faster and faster – stoked largely by a pandemic that no-one saw coming. As customers were pushed to use digital banking for a plethora of financial needs, the ATM took on an importance similar to when it first made an appearance in 1967. Only this time, customers needed a full service physical banking tool to replace the thousands of branches that either closed or had restricted open times.
As banks continue their focus and budget on digital transformation, they also seek ways to stay connected with customers that no longer need a physical interaction in the branch for many banking transactions. An independent surcharge-free network can act as the bridge between digital and physical infrastructure.
Allpoint Network now includes hundreds of cash deposit Allpoint+ ATMs that are surcharge-free for members’ customers. From coast-to-coast and north to south, customers can fulfil many banking transactions at their convenience and ease. This webinar discusses:
Speaker:
Greg Donahue, VP Allpoint Solutions
ATM Branding - Creating a Powerful and Functional Brand Engagement that Drives Growth
As bank and credit union branches close or morph into financial service hubs, institutions lose both service touchpoints and brand visibility that mobile sites and apps cannot completely replace. By partnering with non-bank ATM owners, these institutions can expand brand visibility and service access, cost-effectively and with speed.
How do banks and credit unions connect with their cardholders through ATMs they do not own, and are such programs truly successful in maintaining service standards, building brand and reducing operational costs? We uncover the answers in a webinar that examines which factors are changing the face of the physical branch network; what a branded off-premise ATM looks like; why financial institutions deploy branding; and the key attributes of a successful branding partner.
Speakers:
Justin Upton, GM Branding Solutions, Cardtronics
One Year On from COVID-19: The Dramatic Changes Occurring in the ATM Distribution Channel
COVID-19 reshaped consumer behavior in an unprecedented way. 2020 saw net closures of over 2,000 branches as banks directed customers in their droves towards digital banking platforms. However, an historical lack of investment in digital channels meant that many fell short in providing the streamlined experience expected by today’s account holders. The pandemic served to highlight the investment shortcomings in the online channel and left many banks scrambling to maintain and keep customer relationships.
Learn how changes being made to the ATM distribution channel are allowing banks to redirect the resources needed to invest in their digital strategy while simultaneously providing streamlined access to cash withdrawals and deposits for their account holders.
Speakers:
Shpend Ibraimi, VP - Managed Services Solutions Manager, Cardtronics
Why Rethinking Your ATM Strategy is Key to Branch Transformation in 2021
Consumer banking behavior has undergone a massive transformation as a result of the COVID-19 pandemic. Banks of all sizes had no choice but to drive customers to use digital banking platforms over the last few months. Yet many banks were not able to provide the streamlined experience expected by today’s account holders.
While the ATM gained new stature as a physical self-service provider in the absence of in-person branch interactions, limitations remained for inaccessible ATMs located within the branch.
Learn how a different approach to the ATM channel - using a flexible, ready-made infrastructure - allows you to divert more resources to your digital platform while containing costs and providing an improved, streamlined consumer self-service experience.
Speakers:
Justin Upton, GM Branding Solutions, Cardtronics
The Rise of the ATM as the New Branch
In this webinar, a panel of financial institutions (Janet VanKley, Providence Bank & Trust; Jennifer Smith, Flagstar Bank; and Peter Fauth, Financial Plus Credit Union) describes how each is dealing with this new paradigm and meeting the challenges the pandemic presented. They will discuss deploying different approaches to the ATM channel - using a flexible, ready-made infrastructure – and how that has enabled them to divert more resources to digital platforms while containing costs and providing a streamlined consumer experience.
Speakers:
Janet VanKley, Providence Bank & Trust
Jennifer Smith, Flagstar Bank
Peter Fauth, Financial Plus Credit Union
Preventing ATM Crime: The Do’s and Don’ts for Safeguarding ATMs
According to the ATM Industry Association, ATM crime rose a staggering 60% in 2019, costing the banking and financial services industry billions of dollars. Join Cardtronics, the owner of Allpoint Network, to learn how banks are securing ATMs and stopping criminals in their tracks.
Speakers:
Jordan Riek, Sr. Vice President of Information Security, Cardtronics
Jack Burns, Vice President of ATM Security, Cardtronics
Adapting to the New Normal: ATM Channel Distribution Post COVID-19
Join us for this complimentary BAI webinar to learn how outsourcing your ATM fleet management allows you to redirect the resources needed for your digital strategy while providing streamlined access to cash withdrawals and deposits for your account holders.
Speakers:
Shpend Ibraimi, VP - Managed Services Solutions Manager, Cardtronics
Isabella Bank
We spoke to Jerome Schwind, President of Isabella Bank, to learn about the challenges the bank is facing and why Allpoint is key to helping resolve those challenges.
ATM Managed Services Case Study: First National Bank of Omaha
For this case study, we spoke to executives in the bank’s ATM operations and deposit product divisions who participated in selecting Cardtronics as their ATM Managed Services provider and were part of the team that implemented the solution for the bank.
ABA Podcast
Financial institutions of all sizes use Allpoint Network as a key part of their ATM distribution strategy. It allows them to redirect resources to other business initiatives such as digital technology and the customer experience. ATMs are not revenue generators for banks and credit unions so why not use an extensive third-party network to provide surcharge-free access for customers and members? The podcast answers this and other questions on what Allpoint Network is, how it benefits financial institutions and how it is deployed.
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