Surcharge-free cash withdrawals and deposits with your Allpoint enabled card

Where is Allpoint?

You can find Allpoint ATMs virtually anywhere your travels may take you, throughout the United States and around the globe. With over 55,000 participating ATMs, your cash is never far away. In fact, one out of every twelve ATMs in the U.S. participates!

Ultimate convenience

Allpoint ATMs are located in the most popular retail stores—places you already know, love and shop every day. Why go out of your way for cash at a branch when you can get your cash, without the ATM fees, where you already are? You can find Allpoint ATMs at these fine retailers, and many others.

A woman using the Allpoint ATM with her phone.

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Frequently Asked Questions

You have questions, we have answers.

What is Allpoint?

What is Allpoint Network? Allpoint is a network of over 55,000 ATMs worldwide that provide surcharge-free cash access for participating banks, credit unions and prepaid card providers.

Is Allpoint a bank?

No, Allpoint is not a bank. We are a network of ATMs that banks, credit unions and prepaid card providers can join to provide their cardholders surcharge-free cash access.

What do I do if I have a question/problem with a transaction?

Contact your financial institution (issuer of your debit/credit card) with questions/concerns regarding your transaction.

How do I join Allpoint?

Unfortunately, we do not offer individual memberships. Please contact your card provider to determine if they are part of the Allpoint network.

Help! There are no Allpoint ATMs in my area. What can be done?

Unfortunately, the decision for offering and operating an ATM ultimately lies with the storeowners.

Do you have international ATMs?

Yes! Allpoint is located in the United Kingdom, Canada, Puerto Rico, Australia and Mexico at this time. Please contact your financial institution to find out more specifics about international access for your account.

Are all member institution’s ATMs surcharge-free to Allpoint members?

Yes! If your institution participates in Allpoint Network, ATMs you find in our Allpoint locator are guaranteed surcharge-free regardless of location branding.

Can I use an Allpoint ATM branded by another financial institution?

What is Allpoint Network? Allpoint is a network of over 55,000 ATMs worldwide that provide surcharge-free cash access for participating banks, credit unions and prepaid card providers.

Your web site listed a certain ATM as part of your network, but when I went to use the ATM, the Allpoint logo was not on the machine. Is this ATM still surcharge-free?

Yes. All ATMs listed on allpointnetwork.com are surcharge-free, even if the Allpoint logo is not on the ATM. It may take 4–6 weeks to get our logo added to new ATMs.

Help! My money did not dispense from the ATM.

We’re sorry for the inconvenience. Please contact your card provider and ask to start an ATM EFT Dispute. They will take over then and get your straightened out.

Can you please tell me the maximum withdrawal amount from the ATM?

Each ATM has a different per-transaction withdrawal amount limit. Allpoint does not limit the number of transactions that can be done a day. Your card provider does have a daily ATM withdrawal amount limit. Please contact them to learn more.

You keep saying surcharge-free. What is a surcharge fee?

A surcharge is a fee the owner of the ATM machine charges any cardholder not part of their network. It’s a fee you pay to use someone else’s ATM. Surcharges are typically between $1.50 and $3.00.

OK, but what’s a transaction fee and how’s it different?

Good question, a transaction fee is from your card provider. Your card provider may charge you for every ATM transaction over the limit they have set per month. You need to call the toll-free number on the back of your card to find out if they have set a limit and what it is.

Help! I was surcharged at an Allpoint ATM.

We’re sorry for the inconvenience. Please call your card provider using the toll free number on the back of your card for reimbursement.

What should I do if the Allpoint ATM asks that I accept the surcharge?

The ATM does not know your card participates in Allpoint until the transaction is completed. This is why you see the “surcharge-screen”. As long as you are using your Allpoint card, and the ATM shows up on our network you will not be charged. Simply press “Accept” and complete your transaction.

Can I still use ATMs that are not part of Allpoint?

Yes. Your ATM card will continue to work at ATMs that are not included in the Allpoint network. However, you will be assessed a surcharge fee at the large majority of ATMs that are outside the Allpoint network.

How often is the location data on your website updated?

The locator is updated weekly to reflect any changes to our network.

Can I make a deposit at any Allpoint ATM?

Deposits are only accepted at our select Allpoint+ locations and are only accepted if your card provider participates in Allpoint+. Use the toll-free number on the back of your card and check with your card provider if you can use Allpoint+ Deposits.

How do I find a machine that takes deposits?

Use our Allpoint ATM locator to filter for Allpoint+ locations. If you’re using our Allpoint Mobile App, you can also search for Allpoint+ machines and save your favorite location.

Can I deposit cash?

Yes, if you card provider participates in Allpoint+ for cash deposits. Use the toll-free number on the back of your card and check with your card provider if you can use Allpoint+ for cash deposits.

Help! I made a deposit at an Allpoint+ location, but the money’s not in my account!

We’re sorry for the inconvenience. Contact your card provider using the toll-free number on the back of your card for further assistance.

How much can I deposit?

Please contact your financial institution for more information.

When can I access the cash I deposited using an Allpoint+ ATM?

Please contact your financial institution for more information.

Can I use my card as a credit/debit card to make purchases?

Yes you can. The Visa/Mastercard logo on your card allows you make purchases wherever you see the logo as either a credit or debit transaction and it also allows you to use any ATM with the Visa/Mastercard logo, but you may be subject to a surcharge. If you card does not have a Visa/Mastercard logo, you must make purchases as a debit transaction using your Pin.

Is there a fee for point of sale transactions?

Typically if the card is used as a credit card and the customer signs their name, there should be no charge. If the customer uses their pin, gets money back, it may be treated as a foreign ATM transaction and could be subject to a fee. You should contact your financial institution to verify.

How do I cancel this card?